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Stripe Payments, Cancellations & Refunds

Radiotronics is now using Stripe to process all credit card payments. This means all payments via our website will be done using Stripe.

Paying For An Order

When you make a payment on our website using a credit card, this goes via a platform called Stripe. This way you can be sure that your payment and card details are processed in a secure way.

Cancellation of An Order

Provided that your order has not started to be be processed, the order and it’s respective payment can be simply cancelled. This is also called a payment-reversal. In the case of a cancellation (or reversal) you won’t see a refund on your statement – you’ll just see the original authorisation drop off your statement entirely after a few days. There may be a pending payment showing on your statement. But will ultimately be no payment, and no refund. It’ll eventually appear as if the whole transaction never happened. Your bank should be able to confirm this for you. Depending on your card issuer, the pending payment will disappear from your bank statement within 7-10 days.

Refund of An Order

In the event that an order has moved into processing and the payment has been taken from the card, if an order is then cancelled a refund will be issued. In this instance you will see both the payment and then a refund on your statement. Refunds can take up to 10 business days to show up on bank statements.

Buy now: www.radiotronics.co.uk

 

 

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How To Pay An Invoice Via Credit Card

Radiotronics is now using Stripe to process all credit card payments. This means a small change to how account customers who pay using a credit card can pay your invoices.

Paying An Invoice

When we send you an invoice that requires payment you will usually receive an email with a link to view your invoice online. Click the link and you will see your invoice showing an outstanding balance. At the top is a “Pay Online” link.

Click “Pay Online“. First our system will ask you to email us to tell us you’re paying online. This is because our system does not always notify us when someone makes payment. Click “OK”.

This will take you to the next page where you have a number of options, depending which payment methods we’ve enabled on your account. Look for “Stripe“. Strips is our credit card processor.

Click “Pay by card“. This will open up the card payment window for you to securely enter your card details. Only you can see your card details here and they’re destroyed after your transaction.

That’s it. Provided your payment is successful, the invoice will be marked as paid.

Remember to send us an email letting us know you’ve paid because our system does not always notify us when someone makes payment.

 

 

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Motorola DR3000 Repeater Hardware Compatibility

Motorola MOTOTRBO DR 3000 repeaters containing 32MB of memory and MTR3000 repeaters support all R1.X and R2.X features.

DR3000 repeaters containing 8MB of memory support most R1.X features. However such repeaters do not support the IP Repeater Programming R1.X feature, Linked Capacity Plus or any of the R2.X features.

Note: Any DR 3000 repeater ordered since the launch of R1.7 contains 32MB of memory.

To determine if a given DR 3000 repeater contains 8MB of memory then check the S/Tanapa label. DR 3000 repeaters containing one of the following S/Tanapa numbers contain 8MB of memory (all other DR 3000 repeaters contain 32MB):

  • PMUE2390AAEAA DR 3000 UHF1 (25-40W)
  • PMUE2390AAE DR 3000 UHF1 (25-40W)
  • PMUE2390BAEAA DR 3000 UHF1 (25-40W)
  • PMUD2091AAEAA DR 3000 VHF (25-45W)
  • PMUD2091AAE DR 3000 VHF (25-45W)
  • PMUD2091BAEAA DR 3000 VHF (25-45W)
  • PMUD2092AAEAA DR 3000 VHF (1-25W)
  • PMUD2092BAEAA DR 3000 VHF (1-25W)
  • PMUE3017AAEAA DR 3000 UHF1 (1-25W)
  • PMUE3017BAEAA DR 3000 UHF1 (1-25W)
  • PMUE3084AAEAA DR 3000 UHF2 (1-40W)

DR 3000 Repeater Software Upgrade

DR 3000 repeaters containing firmware versions earlier than R01.02.xx must be upgraded to a firmware version between R01.02.xx and R01.06.xx prior to being upgraded to firmware version R01.07.xx or later

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How To Activate Motorola MOTOTRBO IMPRES Fleet Battery Management Software

This has come up a few times, so I thought I’d write a blog post on how to activate the EID (licence key) on Motorola IMPRES Battery Management Software (you can buy it here).

Online (EID) Activation of IMPRES Battery Management Software

1) Go to Features and then select Online Activation…

2) 2. Click on Next.

3) Enter the provided Entitlement ID (EID) and click on Next to proceed.

Offline (EID) Activation of IMPRES Battery Management Software

1) Go to Features and then select Offline Activation

2) Click on Get Host ID to save the Host ID file and then contact Motorola Solutions Customer Support Team with the Host ID to order the License file. Once you have the License file, click on Next.

3) Click on Browse to locate the provided License file (*.bin) and click on Next to proceed.

Once the registration is successful, click on Close to finish the registration.

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Using The Motorola DM4000 & DM4000E Series Rear Accessory Port

Motorola DM4000 DM4000e Rear

The Motorola DM4000 and the newer Motorola DM4000E radios have a rear 26-pin accessory connector. This can be used for a number of different purposes including programming and controling external equipment.

Motorola Solutions has asked us to place this note on this page: Motorola terms and conditions apply with regard to responsibilities and warranties for what is connected through this connector kit.

This article applies to the following radios:

  • DM4000: DM4400, DM4401, DM4600 and DM4601
  • DM4000E: DM4400e, DM4401e, DM4600e and DM4601e
  • DM3000: DM3400, DM3401, DM3600 and DM3601
  • XPR5000: XPR5350 and XPR5550
  • XPR5000e: XPR5350e and XPR5550e

Motorola DM4000 DM4000e Rear

Pin Numbering

Motorola DM4000 DM4000e Rear Accessory Connector Pin Numbers

One thing that worth noting is that the accessory connector on the back of the DM4000 and DM400e is upside down, with regard to the pin numbers.

Pin Out

Pin Number Description USB^ DB25P*
3 VCC (5v) 1
2 DATA – 2
1 DATA + 3
4 GND 4
DRAIN WIRE AND BRAID SHELL
9 SPEAKER – 7
11 EXT MIC 17
17 DIGI IN I (EXT PTT) 20
16 GND 16
10 SPEAKER + 1

^ USB refers to USB cables PMKN4010 and PMKN4016 (special order item)
* DB25P refers to PMKN4016 only

Rear Connector Options

In order to use this rear accessory connector, you will need the following connector kits:

Order Code Description
PMLN5072 Complete rear accessory connector kit including the black connector, crimp pins and a cable tie. Water-resistant boot not included.
RKN4136 Ignition sense cable kit. Also requires the PMLN5072 above.

 

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Motorola Analogue Two Way Radio Antenna Guide

Motorola Analog Two Way Radio Antenna

Almost all analogue Motorola two way radios use the same antenna connectors. But it can be a tricky task working out which antenna you need. To make things easier, we’ve put together this guide to Motorola analogue two way radio antennas.

Motorola Analog Two-way Radio Antennasjpg

Compatible Radios

  • CP100d
  • CP200, CP200.XLS
  • CP200d, CP300d
  • CP185
  • DP1400
  • CP040, CP150, CP160, CP180
  • P140, P145, P160, P165, P180, P185
  • CT450, CT450-LS, EP350
  • EX500, EX560-XLS, EX600
  • GP344, GP366, GP388
  • HT570, HT1250, HT1250-LS, HT1250-LS+, HT1550-XLS
  • MTX8250, MTX8250-LS, MTX850, MTX850-LS, MTX9250, MTX950
  • GP140, GP340, GP360, GP380, GP640, GP680
  • PRO5150, PRO5150 Elite, PRO7150, PRO7150 Elite
Part Code Band Range Shape Length Notes
Long Antennas
HAD9338 VHF 136-162 MHz Helical 15.5cm (6.1″)
NAD6502 146-174 MHz 15.5cm (6.1″)
PMAD4014 136-155 MHz Conal 14cm (5.5″)
PMAD4023 150-161 MHz 14cm (5.5″)
PMAD4015 155-174 MHz 14cm (5.5″)
NAE6483 UHF 403-520 MHz Helical 17cm (6.5″) Replaced by PMAE4016
PMAE4016 403-520 MHz 17cm (6.5″)
Short Antennas
HAD9742 VHF 146-162 MHz Helical 9cm (3.5″)
HAD9743 162-174 MHz 9cm (3.5″)
PMAD4012 136-155 MHz Conal 9cm (3.5″)
PMAD4025 150-161 MHz 9cm (3.5″)
PMAD4013 155-174 MHz 9cm (3.5″)
NAE6522 UHF 438-470 MHz Helical 8cm (3.1″) Replaced by PMAE4003
PMAE4002 403-433 MHz Conal 9cm (3.5″)
PMAE4003 430-470 MHz 9cm (3.5″)
PMAE4006 465-495 MHz 9cm (3.5″)

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Upgrading from Icom IC-F110/IC-F210 to IC-F5012/IC-F6012

If you hae the Icom IC-F100 series (Consisting of IC-F110S VHF / IC-F210S UHF, IC-F110 VHF / F210 UHF (display version)), you might have heard they’re both cancelled by Icom. That’s technically true. But there is some good news.

Update (2020): Icom has announced that the radios mentioned above are all due to be cancelled in favour of their new IC-F5400/IC-F6400 series.

Spare Parts Available

There are a number of spare parts available for the IC-F100 series radios. Sparte parts include:

Direct Replacement Radios

Icom was forward thinking here and have directly replaced these radios with a new model that has exactly the same form factor. The only difference is the antenna connetor.

Old Model Replacement Model
IC-F110S IC-F5012
IC-F110 IC-F5022
IC-F210S IC-F6012
IC-F210 IC-F6022

Of course the new radios will need programming to work work with your old radios. Programming requires the same programming cable for all radios. But the software is different.

Programming Software

The programming cable for all the following radios is: Icom OPC-1122U

Radio Model Software Required
IC-F110S
IC-F210S
CS-F100S
IC-F110
IC-F210
IC-F100
IC-F5012
IC-F6012
IC-F5022
IC-F6022
CS-F3020

Want To Go Digital

If you want to move to digital, then the replacement are IC-F5122D (VHF) and IC-F6122D respectively. These radios both work in analogue and digtial mode. So if you’re looking to move to digital in future, but want to stay on analogue for now, IC-F5122D (VHF) and IC-F6122D  are worth considering.

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Motorola DP2000 & XPR3000 Series Carrying Solutions – Carry Cases, Waistcoats & Belt Clips

Motorola DP2400 & DP2600 Carry Solution Matrix

Note: We have a separate guide for DP4000 & XPR7000 here.

Here’s a handy matrix table to help you find the correct carry case for your Motorola DP2400/e or Motoola DP2600/e.

Radio Model Carry Case Material Belt Clip/Loop Size Belt Clip/Loop Type
No Display & No Keypad Carry Cases
DP2400
XPR3300
or
DP2400e
XPR3300e 
PMLN5870A Nylon 3″ (7.62cm) Fixed
PMLN5864A Hard Leather
PMLN5866A Swivel
PMLN5868A 2.5″ (6.35cm)
Display & Keypad Carry Cases
DP2600
XPR3500
or
DP2600e
XPR3500e
PMLN5869A Nylon 3″ (7.62cm) Fixed
PMLN5863A Hard Leather
PMLN5865A Swivel
PMLN5867A 2.5″ (6.35cm)
Replacement Carry Case Belt Loops
All Models PMLN5610 Hard Leather 2.5″ (6.35cm) Swivel Belt Loop
PMLN5611 3″ (7.62cm)
Other Carrying Accessories
All Models HLN9985B Plastic Waterproof Bag
4200865599 Leather Tool / Radio Belt Only
NTN5243A Carry Case Strap
HLN6602A Nylon Universal Nylon Chest Pack
RLN4570A Break-A-Way Chest Pack
RLN4815A Universal Radio-Pack & Utility Belt
Spring Belt Clips
All Models PMLN4651A Plastic / ABS 2″ (5cm) Spring Clip
PMLN7008A 2.5″ (6.35cm)
PMLN7296A 2.5″ (6.35cm) Vibrating Spring Clip

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UHF vs VHF – What is the difference?

Here at Radiotronics we tend to be asked this question a lot, and for good reason. Picking wrong could result in your radios not working as effectively in your business, or not even working at all. Firstly, this is what they are:

UHF – Ultra High Frequency

This is the frequency band of 440-470mHz for business-grade two way radios. This frequency band is often selected if the radios are to be used both indoors and outdoors. A UHF wavelength is smaller (about 70cm) than VHF which means it is much better at penetrating walls and obstacles. Because of this, UHF is a much more common choice than it’s VHF counterpart, for example in schools, offices, warehouses, etc. Wherever there are walls, think UHF!

VHF – Very High Frequency

This is the frequency band of 136-174mHz for two way radios. This band is often used for the outdoors only. VHF’s wavelength is much larger (around 2m) than UHF, which means it can really struggle through solid objects. However, in the outdoors, it tends to have better range than UHF in open environments, such as farming, hiking and outdoor activities.

One very important thing to know about these frequency bands are that they do not mix; UHF radios will not work with VHF radios and vice versa. These radios are manufactured so you could not add a frequency if it is not within the range.

If you have purchased licenced radios from another company in the past and are wanting to purchase more from Radiotronics, we can confirm what frequency your radios are already on before you select a band and make a purchase. You can either contact us and quote the long model number on the radio (which can be found when you remove the battery on a sticker on the radio side) or alternatively take a look at our detailed product pages which are being updated with this information.

If you have purchased radios from Radiotronics in the past, your previous invoices will confirm your frequency version.

If you are wanting to purchase a brand new fleet of radios and can’t decide which frequency band would be best for you, please give us a call and we will be more than happy to assist!

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Motorola CPS 2.0 Is So Slow!!!

Motorola CPS 2.0 Logo

Yes! You’ve noticed it too then? A problem with the latest version of CPS 2.0 for Motorola MOTOTRBO radios is that it appears to be so slow!

But there is a fix. It’s a bit of a mess around, but it seems to work.

Our colleague, Sam from BTW in Canberra, went under the hood so-to-speak and made some adjustments in CPS 2.0 configuration file which makes most, if not all, operations many times faster than before.

Until the necessary improvements are made in the next release, here is the modified configuration file:

  • English [MD5 hash e0b529485e2efdd726fb1c37705f6b04]
  • All other languages [MD5 hash b126e04c65e8b706ce15851317e88a5d] results might not be as fast as the above file.

To use it:

  1. Download either of the above files. (Optionally confirm the MD5).
  2. Make sure CPS2 is closed.
  3. Copy(overwrite) the above downloaded CPSshell.exe.config file to C:\Program Files (x86)\Motorola\MOTOTRBO CPS 2.0. Optionally, you can create a backup of the existing file by renaming it to CPSshell.exe.config.bak.

 

 

 

 

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