Radiotronics is now using Stripe to process all credit card payments. This means all payments via our website will be done using Stripe.

Paying For An Order

When you make a payment on our website using a credit card, this goes via a platform called Stripe. This way you can be sure that your payment and card details are processed in a secure way.

Cancellation of An Order

Provided that your order has not started to be be processed, the order and it’s respective payment can be simply cancelled. This is also called a payment-reversal. In the case of a cancellation (or reversal) you won’t see a refund on your statement – you’ll just see the original authorisation drop off your statement entirely after a few days. There may be a pending payment showing on your statement. But will ultimately be no payment, and no refund. It’ll eventually appear as if the whole transaction never happened. Your bank should be able to confirm this for you. Depending on your card issuer, the pending payment will disappear from your bank statement within 7-10 days.

Refund of An Order

In the event that an order has moved into processing and the payment has been taken from the card, if an order is then cancelled a refund will be issued. In this instance you will see both the payment and then a refund on your statement. Refunds can take up to 10 business days to show up on bank statements.

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